Banks and telecom companies that offer financial services through sophisticated technology such as the use of Automated Teller Machines (ATMs) to access bank accounts, and money transfers through mobile phones, are increasingly becoming targets for cyber criminals who create loopholes in the system to allow them to steal huge sums of money from customers and businesses.
Banque Populaire du Rwanda (BPR) is increasing security on its network by deploying firewalls to protect its clients and systems from intruders. However, firewalls alone are not enough as the complexity and sophistication of attacks that bypass the firewall are likely to occur.
Whereas Rwandan banks and telecom companies report that the rate of cyber crimes is still very low, there are still no policies to draw upon if there is a financial loss arising from cyber criminality. The banks are yet to develop procedures with detailed guidelines that would determine compensation in case a customer incurs a financial loss rising from cyber attack. And it seems that the issue of compensation is not well discussed within other local banks and telecom companies either.
Source : http://www.independent.co.ug/rwanda-ed/rwanda/5517-virtual-vulnerability